FAQs

How many children and devices are included with a uKnowKids membership?

All uKnowKids memberships are family memberships for up to 8 kids and/or devices per family. If a child has more than one device, we typically suggest adding multiple profiles... Katy iPhone and Katy iPad for example. That will make things easier on you since there is some inevitable redundancy in messages on the two devices.

Do you have I have to jailbreak my child's mobile device?

You DO NOT have to "jailbreak" or "root" your child's mobile device with uKnowKids. We strongly suggest not hacking, jailbreaking or rooting your child's mobiledevice. None of the mobile device manufacturers will support a device that has been altered, and so when you experience issues after jailbreaking, you are on your own. Your warranty will be voided, so they won't repair or replace it. You also create a number of severe security risks making it much easier for hackers to compromise your child's device. Finally, restoring a jailbroken device is not easy contrary to what some say. It is easy to get stuck in a restore loop that "bricks" your device and makes it useless. Do not jailbreak your phone!

Will my child know that I am monitoring his or her digital activities?

We recommend that you speak with your child about uKnowKids. We believe that transparency is a powerful tool with kids because transparency builds trust. Having said that, we also understand that there are situations where this can be challenging for parents and that your parenting decisions are personal.

For Apple devices, we use Apple iCloud to gather data about iMessages, text messages, phone calls, installed mobile apps, contacts, and photos. Therefore, your monitoring for these things is invisible to the child. If you want to, you can also add the uKnowMobile app to the child's phone in order to monitor their location, but this is obviously not required. The child is likely to notice the mobile app, but the bottom-line is that 95% of what uKnowKids does for iPhones, iPads and iPods can be done in a completely invisible fashion.

For Android devices, there is a mobile app on the phone, and so it is definitely possible for your child to notice the uKnowMobile app. Also, we do not "lock" the app on the phone, but we can provide you with guidance on how to do that if that is important to you. 

Can uKnowKids monitor Apple iPhones, iPads and iPods?

Absolutely! uKnowKids fully supports all Apple iPhones, iPads and iPods using ALL versions of iOS 6, 7, 8, 9 and 10. In other words, uKnowKids can help you monitor any Apple iPhone, iPad or iPod sold in the last 5 years. AND, you do not need to jailbreak your Apple device for uKnowKids to work for you.

What versions of Apple iOS does uKnowKids support?

uKnowKids can help you monitor ALL versions of Apple's iOS 6, 7, 8, 9 and 10.